1. General information
This policy explains how Belka Travel Concierge processes personal data of website users, clients and people who contact us through forms, chat, messengers, phone or email.
Data contact: info@belkatravelconcierge.ge, +995544112221. Last updated: July 4, 2026.
2. Data we receive
We may receive name, phone, email, messenger username, request text, travel dates, route, guest count, service preferences, order details, files and documents voluntarily attached to a request.
The website may also record technical data: language, cookie consent, chat token, IP address, device type, browser, visited pages and security logs.
3. Processing purposes
We use data to answer requests, prepare proposals, coordinate transfers, events, accommodation, tickets, logistics, client support, manager communication and agreed services.
We also use data for website security, spam prevention, service quality analytics, request records and legal compliance where applicable.
4. Processing basis
Processing may be based on user consent, the need to prepare or perform a requested service, legitimate interest in service safety and quality, and legal obligations.
A user may withdraw consent for optional processing by contacting us by email. Withdrawal does not affect processing that was lawful before the withdrawal.
5. Sharing with partners
To fulfil a request we may share necessary data with managers, trusted suppliers, transport companies, hotels, venues, ticketing partners, logistics, insurance, customs, IT, email and payment services.
If the service is performed in another country, data may be transferred outside the user country. We share only the information needed for the specific task.
6. Retention
Data is kept as long as needed to process a request, perform a service, support the client, keep records, resolve disputes and comply with applicable requirements.
When data is no longer needed, we delete it, anonymize it or restrict access. A user may request deletion or correction by email.
7. Cookies and local storage
The website uses necessary cookies and local storage for language, session, chat operation, cookie choice and form protection. Some website functions may not work correctly without them.
Optional analytics or marketing technologies may be used only where there is appropriate consent or another lawful basis. Users can change cookie settings in their browser.
8. User rights
A user may request access, correction, deletion, restriction of processing, objection to processing, withdrawal of consent and information about data recipients.
To exercise rights, write to info@belkatravelconcierge.ge and indicate the contact used in the request. We may ask to verify identity to avoid disclosing data to another person.
9. Security and updates
We use organizational and technical measures to protect data from unauthorized access, loss, alteration and disclosure. Access is limited to people who need it to work with the request.
This policy may be updated when the website, services or data processing requirements change. The current version is always published on this page.